Shipping policy

At ATHIS COSMETICS, we aim to provide you with a seamless and delightful shopping experience, including our shipping process. Please take a moment to review our shipping policy to ensure you are informed and satisfied with your purchase.

1. Order Processing Time

  • We are a very small team so orders are typically processed and shipped within 5-10 business days after you place your order.

2. Shipping Methods and Times

  • We offer a variety of shipping options to suit your needs. Shipping times may vary depending on your location and the shipping method selected during checkout. You can view estimated delivery times at the time of purchase.

3. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email. This allows you to monitor the progress of your shipment until it reaches your doorstep.

4. Shipping Rates

  • Shipping rates are calculated based on the weight, size, and destination of your order. You can view the shipping cost during the checkout process before finalizing your purchase.

5. International Shipping

  • ATHIS COSMETICS proudly serves customers worldwide. Please note that international shipments may be subject to customs fees, import duties, taxes, or other charges imposed by local authorities. These fees are the responsibility of the recipient and are not included in the shipping cost.

6. Return Policy

  • We understand that sometimes returns are necessary. If you wish to return an item, please refer to our 30-day return policy. To initiate a return, please contact us at info@athiscosmetics.com, and we will provide you with the necessary instructions and a return shipping address.
  • Please ensure that the item you wish to return is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
  • Items sent back to us without prior authorization will not be accepted.

7. Damaged or Incorrect Items

  • If you receive a defective, damaged, or incorrect item, please inspect your order upon receipt and contact us immediately. We will promptly evaluate the issue and work to make it right.

8. Exceptions and Non-Returnable Items

  • Certain items cannot be returned, including perishable goods, custom products, personalized items, and personal care goods such as beauty products. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please reach out to us for clarification.
  • Please note that sale items and gift cards are not eligible for returns.

9. Exchanges

  • If you wish to exchange an item, the quickest way to ensure you receive the desired product is to initiate a return for the item you have, and once the return is accepted, make a separate purchase for the new item.

10. European Union 14-Day Cooling Off Period

  • If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions regarding the item's condition, packaging, and proof of purchase apply.

11. Refunds

  • We will notify you once we've received and inspected your return. If your return is approved, you will be automatically refunded on your original payment method within 10 business days. Please keep in mind that it may take some additional time for your bank or credit card company to process and post the refund.
  • If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@athiscosmetics.com.

We hope this shipping policy provides clarity and transparency about our processes and expectations. If you have any questions or require further assistance, please don't hesitate to reach out to us at info@athiscosmetics.com. Thank you for choosing ATHIS COSMETICS!